Shipping policies
B2B & B2C
Shipping costs & delivery areas
Shipping is only available within Austria and the EU. International shipping outside the EU is not possible.
For B2C customers, standard shipping within Austria is at least €4.90. Shipping costs may vary depending on the order quantity. For EU countries, shipping costs start at €5.90, depending on the destination country. Free shipping is not offered.
For B2B customers, shipping costs start at €7.90 and are calculated individually depending on the order quantity and destination country.
Delivery times & transport risk
The delivery time for all orders is 3-7 working days.
For B2C customers, the delivery time begins upon receipt of payment. For B2B customers, the delivery time only begins after we confirm the order.
For B2B orders, the transport risk is transferred to the buyer upon handover to the shipping service provider. Damage or missing goods must be reported immediately upon receipt.
Delivery problems & contract withdrawal
If a shipment cannot be delivered because the address is incorrect or acceptance was refused, the customer will bear all costs for redelivery.
Cancellation of the contract due to delayed delivery is only possible after 28 days of delay.